All information about visiting the Treetop Walk Saarschleife
Frequently asked questions
QUESTIONS AND ANSWERS ABOUT A VISIT
Dogs* or any other kind of pets are unfortunately not allowed on the trail.
Apart from the hygiene aspect, the safety aspect (for animal and human) has a major role to play in the prohibition of animals on the trail. While most responsible owners keep a close eye on their animals, sometimes dogs may show unexpected social behaviour towards strangers as well as towards other dogs. Furthermore, fear of heights in dogs can lead to flight behaviour.
*Exception: disabled assistance dogs and care assistance dogs.
Sorry, for safety reasons it is not possible to use inline skates, skateboards, city scooters, bicycles or any other form of transport on the trail.
Of course, you are allowed to bring your very own food and drinks. But please keep in mind: Everything you bring must be taken back. For the sake of the environment, please do not throw any waste off the trail and always leave it as you would expect to find it. You will find trash cans in several places around the trail.
Smoking is strictly prohibited on the Treetop Walk. This might seem weird at first for an open-air outdoor activity, but please be aware of the following. You are staying in a strictly protected area. Thoughtlessly tossed cigarette butts are unwanted co-inhabitants here, which not only persist (2-7 years), but which may even start forest fires.
Anyone is free to take photographs and film on the Treetop Walk for private purposes. Flyovers and recordings with drones, however, are prohibited. Alongside environmental protection (noise from larger drones, disturbance of strictly protected animal habitats during take-off, landing and drone flights), protecting our visitors from unauthorised recordings also plays a role in the ban.
A shooting permission is always required for commercial photo and film shoots taken at the Treetop Walk. More information on this can be found in our press area.
A nappy-changing mat is available in the toilet facilities at Cloef Atrium.
Children under the age of 14 need an adult supervisor.
For children, we offer the Comic Rallye across the Treetop Walk. The comic boards with statements about nature and the countryside, specially installed for our younger guests, explain biodiversity topics in a playful manner.
The comic booklet, which can be purchased at the ticket office, is an accompanying booklet for the Treetop Walk. It raises questions that can be answered by reading and looking at the panels on the trail.
The path and tower do not have any steps, so you can even take baby carriages up the 40-metre-high lookout tower with you. We have a family rate for families.
The trail has a total length of 1,250 metres. Walk along the path, discover new things and enjoy the unique view when you reach the lookout tower. Please calculate between 1 and 2 hours for your visit.
Yes, visitors are welcome to walk the trail in the rain. In case of snowfall, the trail is cleared and can be also entered.
We only reserve the right to close the trail for safety reasons in the event of thunderstorms, hail, storms and ice. In any kind of weather, the forest offers an individual and unique atmosphere.
PRICING AND TICKETING
In case you get in trouble booking your online ticket, accidentally deleted your ticket or did not receive an confirmation e-mail, please contact us via e-mail at email@example.com. We will be happy to forward your ticket again.
At weekends and during public holidays, increased visitor volumes can sometimes lead to delays at the entrance. With an online ticket, there is usually no queue at all, or at least it is a lot faster to get onto the trail.
Currently, this is unfortunately not possible online. Discounts are only offered at the box office on site.
Unfortunately, free tickets cannot be redeemed in the ticket shop. You may redeem these directly at the entrance counters on site.
Within the same category (children, adults, concessions), online tickets may be transferred. Any commercial resale, of course, is prohibited.
Each online ticket is valid for one single visit only.
Online tickets are day-dated an only valid on the chosen day of your visit. In the event that something unexpected happens, you can change the date of your visit in the ticket shop.
You can simply scan the QR code of the online ticket. To do so, print out the ticket with the QR code or scan it directly on the terminal using your smartphone.
When printing the ticket, make sure that there is enough colour (“toner”) in the printer and that the QR code is clearly recognisable.
It is possible to pay for the tickets by credit card (Mastercard or Visa), instant bank transfer or PayPal.
- Open the ticket shop
- Select type as well as number of tickets
- Choose your preferred day to visit the trail
- Check your selection and enter your e-mail address
- Confirm your order and start the payment procedure.
- Tickets will be sent to your e-mail address. You have the option of printing them out or showing them on your smartphone when arriving at the Treetop Walk.
While planning your visit, please note that the last admission at the ticket office is 1 hour prior to closing time.
Tickets for the trail may be purchased on site at the ticket office or pre-ordered online at the ticket shop. Up to 1 hour before the trail closes, you have the possibility to purchase tickets and enter the path at the ticket office.
Either you decide to buy a ticket for yourself at the box office and your companion will be admitted free of charge or you choose to book your companion in our online ticket shop using the category “Reduced (with B in ID)” free of charge.
Yes, we do provide that. Disabled toilets are located in the Cloef Atrium not far from the entrance to the Treetop Walk Saarschleife.
Parking for disabled persons is available at both visitor car parks P1 and P2.
A wheelchair or walker can easily be provided for you by prior arrangement via telephone on +49 6865 18 64 81 0. This service is free of extra charge, all you have to do is deposit a valid photo ID at the cash desk. On peak visitor days, please be aware that all wheelchairs or walkers may already be taken.
Treetop Walk and tower are designed to be low-barrier, with a maximum gradient of 6% and no steps. This means that they can also be used with wheelchairs and prams. Furthermore, the path offers frequent resting areas without ascents.