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Accessibility

Are there places on the trail for a short break?

Areas without ascents offer rest opportunities throughout the whole Treetop Walk.

Is there a possibility to borrow wheelchairs and walkers for the visit?

We offer a wheelchair service at the Naturerbe Zentrum Rügen. Wheelchairs and walkers can be borrowed free of charge by prior arrangement. Pre-booking by telephone on +49 38393 662200.

Important information:

  • We ask for your understanding if all wheelchairs/wheelchairs are taken on days with high visitor numbers.
  • Please note that a valid photo ID must be deposited at the cash desk as a security when renting a wheelchair.
  • The ID must be collected from the ticket office no later than one and a half hours before closing time.

The following are also available for hire:

  • Baby buggy
  • Walking aids
Are there toilets for people with special needs at the Naturerbe Zentrum Rügen?

Yes, toilets for people with special needs are available in the Umweltinformationszentrum (entrance building of the Treetop Walk).

Is the trail a barrier-free destination?

The access to the entrance tower, the tree top walk and the observation tower “Adlerhorst” are designed to be fully accessible and age-friendly.
The path is, with a maximum gradient of 6 %, also accessible for wheelchair users and prams. There are areas along the way without ascents, which offer opportunities to take a break.
At the end of the Treetop Walk, an exit tower brings you back to the ground. Once you have reached the bottom, you can go directly to the environmental information centre.
In the exit tower as well as in the environmental information centre, a lift makes it easy for senior citizens, wheelchair users and parents with prams to visit.
Our restaurant, the Boomhus Gastronomie, is also accessible to wheelchair users.

We recommend that people with a disabled pass (B) buy their ticket on site at the ticket office. We offer a discounted ticket and free admission for the accompanying person on presentation of the ID.

Are there car parking spaces for people with disabilities?

Parking spaces for people with disabilities are available at the P1 visitor car park.
These are marked and 500 metres from the entrance to the treetop path.

QUESTIONS ABOUT THE VISIT

Can I take a picnic with me on the treetop path?

Of course you are allowed to bring your own food and drinks. Please note, however, that you must take back everything you bring with you. For the sake of the environment, please do not throw any rubbish off the trail and leave it as you would like to find it. You will find rubbish bins in several places around the trail.

Am I allowed to smoke on the treetop path?

Smoking is prohibited on the treetop path. This may seem strange at first for an open-air leisure facility, but please note: You are in a strictly protected area. Carelessly discarded cigarette butts are unwelcome co-inhabitants here, which not only last a lifetime (2-7 years) but can also start forest fires.

Am I allowed to fly a drone on the treetop path?

Anyone may take photographs and film on the treetop path for private purposes. However, overflights and recordings with drones are prohibited. In addition to environmental protection (noise from larger drones, disturbance of strictly protected animal habitats during take-off, landing and drone flights), the protection of our visitors from unwanted recordings also plays a role in this decision.

A filming permit is always required for photo and film recordings made at the treetop path for commercial purposes. More information is available in our press area.

Can I use inline skates or scooters on the Treetop Walk at the Naturerbe Zentrum Rügen

Unfortunately no! For safety reasons, the path may not be used with inline skates, skateboards, city scooters or bicycles.

Are there toilets on the trail?

There are no toilets on the treetop path itself. Toilet facilities are available free of charge at the Umweltinformationszentrum (entrance building of the Treetop Walk). In summer there is also a toilet block outside at the car park.

How long does the visit at the treetop path last?

Strolling along the 1,250-metre-long Treetop Walk takes about 1 to 2 hours, depending on how fast and inquisitive you are.
After the walk, you are invited to visit the exciting adventure exhibition “360° Naturerbe Prora” followed by a visit to our current temporary exhibition. Or you can round off your visit with a stop at the Boomhus Restaurant with its large beer garden and playground.

To the Boomhus Restaurant

What else can I experience after visiting the trail?

Directly at the exit of the treetop path is the Boomhus restaurant with beer garden and free adventure playground for the little ones. Furthermore, the Umweltbildungszentrum houses a souvenir shop, an interactive permanent exhibition and changing art galleries.

Is there a nappy-changing room for children?

Yes, a baby changing room is available at the Treetop Walk at the Naturerbe Zentrum Rügen in the toilet rooms.

Are children allowed on the trail without supervision?

All children U14 must be accompanied by an adult on the Treetop Walk and Viewing Tower. We offer an attractive family rate!

I brought my dog. Can I leave him/her anywhere safely?

There are lockable dog houses with fresh drinking water available for your four-legged friends, which you can use free of charge. You can get information about this at the ticket office.

Can I visit the Treetop Walk in all weather conditions?

Yes, the path is open in all weather conditions, even when it rains. If it snows, the path is cleared properly and is therefore also accessible for our guests.
However, in the event of thunderstorms, hail, storms and ice, we reserve the right to close the trail for safety reasons.
If we have to close the trail at short notice, we will announce it here on our website, on Facebook and Instagram. Before you head off to the Naturerbe Zentrum Rügen, we recommend to take a quick look at one of these channels!

Is my dog allowed on the Treetop Walk?

Dogs* and animals of all kinds are not allowed on the trail.

In addition to the hygiene aspect, the safety aspect (for animals and humans) plays a major role in this decision. Most responsible owners keep a close eye on their animals, but dogs can still show unexpected social behaviour towards strangers and also towards their peers. A fear of heights in dogs can also trigger flight behaviour. Unfortunately, the narrow path offers neither retreat nor escape possibilities for animals nor for people with a fear of dogs.

There are doghouses with drinking water available for your four-legged friends at the treetop path, and you can use them free of charge.

Information on this is available at the ticket office.

*Exception: disabled companion dogs and care assistance dogs.

TICKETS AND PAYMENT METHODS

Do I have to expect waiting times at the entrance despite having an online ticket?

In general, the entrance with an online ticket is quicker. At weekends and during holidays, however, there may be queues even with an online ticket due to the increased number of visitors.

What happens if I accidentally delete my online ticket, didn’t receive an email or can’t find it?

If you have deleted or lost your order confirmation, you can send us an e-mail to onlineticket@treetop-walks.com. We will be happy to send you the tickets again.

We will be happy to send you the tickets again.

I am severely handicapped and may bring an accompanying person. How do I get a ticket?

We recommend that people with a disabled pass (B) buy their ticket on site at the ticket office. We offer a discounted ticket and free admission for the accompanying person on presentation of the ID.

Is my online ticket transferable?

Online tickets are transferable within the same category (children, adults, concessions). However, commercial resale is prohibited. Of course, each online ticket can only be used once.

How can I pay?

Online tickets can be paid by credit card (Mastercard and VISA), instant bank transfer via “Sofortüberweisung” and PayPal.

Can I return my online ticket?

Refunds on online tickets are not possible.

Please note that your day-dated online ticket will expire if you do not redeem it on the booked date!

An exchange to another date is possible. Please write an E-mail to onlineticket@treetop-walks.com and let us know your order number and your new visit date.

How long are online tickets valid?

Our online tickets are day-dated and only valid on the selected day of the visit.
Please note the exact opening hours of the Treetop Walk at the Naturerbe Zentrum Rügen as well as the admission closing time (one and a half hours before closing time).

Can I combine reductions or a discount from events and promotions with an online ticket?

Reduced admission from discount campaigns and events can only be obtained directly at the ticket office at the path.
There is a “Reduced” category in the ticket shop for people with handicaps, schoolchildren over 15, students, pensioners and 65+. For reduced tickets, please bring your ID with you so that it can be checked on site.

I have a guest card or tourist pass. Can I redeem discounts in the online ticket shop?

Unfortunately, guest cards cannot be redeemed in the ticket shop, but can only be considered directly at the ticket office at the path.

I have a free ticket for the Treetop Walk at the Naturerbe Zentrum Rügen. Can I redeem it in the ticket shop?

Unfortunately, free tickets and discounts cannot be redeemed in the ticket shop, but can only be converted into an admission ticket directly at the ticket office at the path at the Naturerbe Zentrum Rügen.

Can I order a gift voucher online?

You can order gift vouchers in our online ticket shop.

More information about buying and redeeming gift vouchers can be found here.

Are online tickets sent by post?

No, tickets are only available in the online shop in digital form as online tickets. You’ll receive them via E-mail

Can I print my online ticket?

Yes – if you want to print your ticket, a black and white printout is sufficient. However, please do not combine several tickets on one A4 page. Due to the readability of the QR code, each online ticket must be printed on a separate A4 page.

Do I have to print my ticket?

No, you don’t have to. For the sake of the environment, you can also show your ticket on your smartphone at the entrance. We recommend downloading your ticket at home in case you have poor mobile phone reception.

With an online ticket, do I have direct access without queuing?

Please look for the sign “Online-Tickets” in the middle area of the entrance. With your online ticket, you can enter the path directly without having to wait in line at the ticket office.
It is not necessary to exchange your ticket for another one.
Simply bring your online tickets printed out or on your smartphone and scan the QR code directly at the swing door in the middle.

Where can I get tickets for the Treetop Walk at the Naturerbe Zentrum Rügen?

You can buy tickets directly on site at the ticket office of the treetop path or in advance online in our E-Ticket shop.
Please note that admission and the purchase of tickets is only possible up to 1.5 hours before closing time.
Click here for our admission prices, opening hours and the online ticket shop!

Do you accept card payment/creditcards?

Yes, in addition to cash, the EC card and credit cards MasterCard and Visa are accepted means of payment.
For group tours, payment can also be made by invoice on request.

ARRIVAL & PARKING

Are there parking facilities on site at the Naturerbe Zentrum Rügen?

There is paid parking for cars and buses directly at the tree top path. You can find all parking options for cars, buses and caravans in our visitor information page.

Visitor information

How do I get to the tree top walk at the Naturerbe Zentrum Rügen?

Find out everything you need to know about how to find us in our page with visitor information.

Visitor information

Are there charging stations for electric cars?

At the Naturerbe Zentrum Rügen there are 4 fast charging stations from the operator Wattif Europe GmbH. The charging prosess can be paid for with the mobility+ app or credit card (expected from 10th June 2024). The charging stations (plug type: CCs (type 2) can be used continuously.