{"id":5901,"date":"2024-05-10T11:24:05","date_gmt":"2024-05-10T15:24:05","guid":{"rendered":"https:\/\/treetop-walks.com\/laurentides\/?page_id=5901"},"modified":"2024-06-19T17:27:56","modified_gmt":"2024-06-19T21:27:56","slug":"faq-la-haut","status":"publish","type":"page","link":"https:\/\/treetop-walks.com\/laurentides\/sentierdescimes\/faq-la-haut\/","title":{"rendered":"FAQ L\u00e0 Haut"},"content":{"rendered":"[vc_row type=\u00a0\u00bbfull_width_content\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; 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top_margin_tablet=\u00a0\u00bb40&Prime; text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_position=\u00a0\u00bbdefault\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb]\n        <div class=\"faq-section\" id=\"\">\n                            <div class=\"custom-headline left\">\n                    <h2 class=\"light-background\">L\u00e0-Haut<\/h2>\n                <\/div>\n            \n            \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Comment puis-je r\u00e9server des billets pour le spectacle L\u00e0-Haut?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Les billets doivent \u00eatre achet\u00e9s en ligne via notre service de billetterie (ajouter lien vers la billetterie). Un nombre limit\u00e9 de billets sont vendus sur place avant les repr\u00e9sentations, au comptoir de la billetterie du Sentier des cimes, sans garantie de disponibilit\u00e9.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Les billets sont-ils remboursables?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Les billets ne sont pas remboursables. Si vous avez achet\u00e9 des billets pour une repr\u00e9sentation et qu\u2019elle est annul\u00e9e par le Sentier des cimes, vous recevrez un courriel quelques heures avant le spectacle, avec la possibilit\u00e9 de modifier la date de repr\u00e9sentation.<\/p>\n<p>Veuillez noter que les repr\u00e9sentations ont lieu m\u00eame s&rsquo;il pleut l\u00e9g\u00e8rement, mais qu&rsquo;elles seront annul\u00e9es en cas d&rsquo;orage ou de temp\u00eate. Vous pouvez nous contacter en tout temps au 973-229-0363 pendant les heures d\u2019ouverture, ou \u00e0 l\u2019adresse <a href=\"mailto:info@sentierdescimes.ca\">info@sentierdescimes.ca<\/a> pour toute question.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Puis-je \u00e9changer mes billets si je ne peux pas assister au spectacle?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Les billets des retardataires ne peuvent \u00eatre ni \u00e9chang\u00e9s ni rembours\u00e9s.<br \/>\nSi, pour une raison majeure, vous souhaitez modifier la date de votre billet, il est possible de le faire 24 heures \u00e0 l\u2019avance, moyennant des frais de 5 $ par billet.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Est-ce qu\u2019il y a des frais pour les d\u00e9tenteurs de carte annuelle?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Puisqu\u2019il s\u2019agit d\u2019une offre suppl\u00e9mentaire organis\u00e9e en collaboration avec un partenaire, et que le spectacle exige une logistique complexe et engendre des co\u00fbts majeurs, oui, les d\u00e9tenteurs de carte annuelle doivent payer des frais de 25$ pour assister \u00e0 une repr\u00e9sentation.<br \/>\nLes d\u00e9tenteurs de carte annuelle doivent acheter leurs billets en ligne, en cliquant sur le lien \u00ab d\u00e9tenteur de carte annuelle \u00bb de la billetterie, et en inscrivant le code de leurs cartes au moment du paiement, pour pouvoir b\u00e9n\u00e9ficier du rabais : https:\/\/laurentides.sentierdescimes.ca\/fr\/billets-spectacle-abonnements.htm.<br \/>\nLorsqu&rsquo;un d\u00e9tenteur de carte annuelle ach\u00e8te un billet, il re\u00e7oit un message dans son courriel de confirmation : il peut nous contacter pour obtenir un code valable 24 heures pour b\u00e9n\u00e9ficier d&rsquo;un rabais de 15% sur l&rsquo;achat de billets (max. : 4) pour une repr\u00e9sentation de L\u00e0-Haut.<br \/>\n\u00c9galement, pour les d\u00e9tenteurs d\u2019une carte annuelle familiale, l\u2019acc\u00e8s est payant seulement pour les 2 premiers enfants, et gratuit pour les autres. <\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">\u00c0 quelle heure dois-je arriver pour le spectacle?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>L\u2019heure du spectacle indiqu\u00e9e sur le billet correspond \u00e0 l\u2019heure d\u2019ouverture de la billetterie. Comptez entre 25 minutes et une heure pour marcher la distance de pr\u00e8s d\u2019un kilom\u00e8tre sur la passerelle jusqu\u2019\u00e0 la tour panoramique, o\u00f9 se d\u00e9roule le spectacle.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Puis-je choisir mes places \u00e0 l&rsquo;avance pour le spectacle?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Toutes les places offrent une excellente vue sur le spectacle! \u00c0 votre arriv\u00e9e \u00e0 la tour panoramique, vous serez invit\u00e9s \u00e0 patienter au bas de celle-ci, le temps que les artistes s\u2019installent. Lorsque le pr\u00e9pos\u00e9 vous y invitera, vous pourrez monter dans la tour et choisir votre place aux \u00e9tages du milieu (en suivant les indications), selon le principe du premier arriv\u00e9, premier servi.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Est-il possible de rester sur le Sentier des cimes apr\u00e8s le spectacle?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Oui, votre billet de spectacle vous donne acc\u00e8s au Sentier des cimes.<br \/>\nSi vous avez un billet pour les repr\u00e9sentations en matin\u00e9e, vous pouvez entrer sur le parcours d\u00e8s 9h30 le matin et visiter le sentier et la tour panoramique apr\u00e8s le spectacle.<br \/>\nSi vous avez un billet pour la repr\u00e9sentation en soir\u00e9e, vous pouvez entrer sur le parcours d\u00e8s 18h30, en juin et juillet, et d\u00e8s 18h en ao\u00fbt, et visiter le sentier et la tour panoramique apr\u00e8s le spectacle.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Y a-t-il des consignes sp\u00e9ciales \u00e0 respecter pendant le spectacle?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Oui, merci de les respecter pour assurer la s\u00e9curit\u00e9 des artistes et des spectateurs.<\/p>\n<ul>\n<li>Le sommet de la tour n\u2019est pas accessible pendant la repr\u00e9sentation.<\/li>\n<li>Vos t\u00e9l\u00e9phones doivent \u00eatre silencieux.<\/li>\n<li>Vous pouvez photographier les artistes, mais il est interdit d\u2019utiliser un flash.<\/li>\n<li>Vous ne devez pas grimper sur les garde-corps ni y asseoir vos enfants.<\/li>\n<li>Vous devez garder vos enfants pr\u00e8s de vous.<\/li>\n<li>Les drones sont interdits en tout temps sur le Sentier des cimes.<\/li>\n<\/ul>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Est-ce possible de s\u2019asseoir pendant le spectacle? Est-ce possible d\u2019apporter des chaises portables ou des bancs pour les enfants?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Pour des raisons d\u2019assurance et de s\u00e9curit\u00e9 qui sont hors de notre contr\u00f4le, il n\u2019y a pas de chaises ou de bancs sur la passerelle dans la tour panoramique, et vous ne pouvez pas en apporter.<br \/>\nAu besoin, nous pr\u00eatons gratuitement des poussettes et des fauteuils roulants (merci de r\u00e9server en appelant au 973-229-0363; disponibilit\u00e9 non garantie).<br \/>\nIl faut donc rester debout pendant la repr\u00e9sentation (environ 35 minutes), ou s\u2019asseoir \u00ab par terre \u00bb sur la passerelle. La vue est excellente \u00e0 travers les filets m\u00e9talliques des garde-corps, et les enfants, les personnes en fauteuil roulant, et celles assises \u00ab par terre \u00bb peuvent tout autant appr\u00e9cier le spectacle.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Est-ce que les repr\u00e9sentations ont lieu m\u00eame s\u2019il pleut?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Les activit\u00e9s ext\u00e9rieures comportent toujours un certain risque, \u00e9tant donn\u00e9 les al\u00e9as de la m\u00e9t\u00e9o, mais elles sont souvent les plus belles et les plus m\u00e9morables. L\u2019\u00e9t\u00e9 est court au Qu\u00e9bec, on en profite m\u00eame sous la pluie!<\/p>\n<p>Les repr\u00e9sentations ont lieu m\u00eame s\u2019il pleut l\u00e9g\u00e8rement. Les paliers de la tour panoramique offrent un peu de protection contre la pluie. Un parapluie ou un imperm\u00e9able sont toutefois recommand\u00e9s puisque vous devez marcher sur le sentier pour vous rendre \u00e0 la tour.<\/p>\n<p>Les repr\u00e9sentations seront annul\u00e9es en cas d&rsquo;orage ou de temp\u00eate. Si vous avez achet\u00e9 des billets pour une repr\u00e9sentation et qu\u2019elle est annul\u00e9e par le Sentier des cimes, vous recevrez un courriel quelques heures avant le spectacle, avec la possibilit\u00e9 de modifier la date de repr\u00e9sentation.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Y a-t-il des toilettes sur la tour panoramique?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Il n\u2019y a pas de toilettes accessibles sur la tour panoramique. En cas d\u2019urgence seulement, une toilette chimique est install\u00e9e \u00e0 la base de la tour, accessible par la sortie de secours\u00a0: vous devez demander \u00e0 un employ\u00e9 du Sentier des cimes pour vous y rendre, car l\u2019alarme de la sortie de secours sera d\u00e9clench\u00e9e si elle n\u2019est pas d\u00e9sactiv\u00e9e par l\u2019employ\u00e9.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Que dois-je apporter au spectacle?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Selon la m\u00e9t\u00e9o, il est recommand\u00e9 d\u2019apporter de la cr\u00e8me solaire, un chapeau, des v\u00eatements chauds, un imperm\u00e9able ou un parapluie. Il est aussi recommand\u00e9 de porter des chaussures confortables et d\u2019avoir une bouteille d\u2019eau.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Est-ce que les enfants peuvent assister au spectacle?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Tout \u00e0 fait et ils vont adorer! De plus, les enfants de moins de 6 ans sont admis gratuitement (ils sont admis gratuitement en tout temps au Sentier de cimes) et il y a des prix r\u00e9duits pour les enfants de plus de 6 ans et les \u00e9tudiants.<\/p>\n<p>Merci de prendre note que vous ne pouvez pas asseoir vos enfants sur les garde-corps et que vous devez les garder pr\u00e8s de vous pendant le spectacle. <\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Est-ce que la Carte accompagnement loisirs (CAL) est valable pour le spectacle?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Oui, l\u2019accompagnateur d\u2019une personne handicap\u00e9e qui poss\u00e8de une Carte accompagnement loisir (CAL), une carte accompagnateur Access2 ou toute autre carte officielle n\u2019aura pas \u00e0 payer de frais d\u2019entr\u00e9e ni de spectacle.<br \/>\nLa personne handicap\u00e9e devra s\u2019acquitter de ses propres frais d\u2019entr\u00e9e correspondant \u00e0 sa cat\u00e9gorie.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Est-ce que le stationnement est facile? Est-ce qu\u2019il y a des frais de stationnement? Est-ce qu\u2019il y a des bornes de recharge? Est-ce qu\u2019il y a des places r\u00e9serv\u00e9es pour les personnes handicap\u00e9es?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p>Trois grands espaces de stationnement sont disponibles gratuitement. Les bornes de recharge (Circuit \u00e9lectrique) et les places r\u00e9serv\u00e9es sont dans l\u2019espace de stationnement P3, pr\u00e8s du b\u00e2timent principal. Pour toute l\u2019information sur l\u2019acc\u00e8s, visitez cette page : <a href=\"https:\/\/treetop-walks.com\/laurentides\/sentierdescimes\/informations-visiteurs\/\">https:\/\/treetop-walks.com\/laurentides\/sentierdescimes\/informations-visiteurs\/\u00a0<\/a><\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                \n                    <div class=\"accordion-content\">\n                        <div class=\"accordion-header\" onclick=\"toggleAccordion(this)\">\n                            <span class=\"title\">Est-ce que le restaurant libre-service chez \u00c9mile est ouvert avant et apr\u00e8s le spectacle?<\/span>\n                            <i class=\"fa-solid fa-plus\"><\/i>\n                        <\/div>\n                        <div class=\"description\">\n                            <p> En matin\u00e9e, le restaurant ouvre \u00e0 9h30 de lundi au vendredi et \u00e0 9h les samedis et dimanches. Vous pourrez donc en profiter pour savourer un bon caf\u00e9 et d\u00e9guster p\u00e2tisseries, croissants ou autres douceurs avant votre repr\u00e9sentation.<br \/>\nEn soir\u00e9e, le restaurant ferme \u00e0 17h du lundi au vendredi et \u00e0 18h30 le samedi et 17h30 le dimanche. Toutefois, les heures d\u2019ouverture peuvent varier et elles peuvent \u00eatre prolong\u00e9es si la disponibilit\u00e9 des employ\u00e9s le permet.<br \/>\nPlusieurs tables de pique-nique sont disponibles sur le site de l\u2019Ancienne-Pisciculture.<br \/>\nMerci de prendre note qu\u2019il est interdit de pique-niquer sur le parcours du Sentier des cimes. Les collations sont permises.<\/p>\n                                                    <\/div>\n\n                    <\/div>\n\n                        <\/div>\n\n        [\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbin_container\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_margin=\u00a0\u00bb70&Prime; top_margin_tablet=\u00a0\u00bb40&Prime; text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb 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